Complaints and consumer protection

Complaints and consumer protection

Last updated: May 2026.

1. Internal complaints channel

You may submit complaints by email to info@brisahome.com, indicating:

  • Full name and contact details.
  • Order number or receipt.
  • A clear description of the issue and your request.

2. Response time

We respond within a maximum of 10 business days, except in complex cases requiring additional validations.

3. Consumer protection authority

If you do not receive a satisfactory response, you may contact the National Institute for the Protection of Consumer Rights (Pro Consumidor):

4. Complaints log or register

We maintain an internal complaints register for follow-up, quality control and regulatory compliance.